BIGC warrants all Dino-Lite handheld microscopes and eyepiece cameras against defects in material and workmanship for a period of TWO (2) YEARS from the original date of retail purchase. All other products including stands, accessories, and products other than Dino-Lite brand are warranted for a period of ONE (1) YEAR from the original date of retail purchase. If product is found to be defective within the warranty period, www.BigC.com, at its discretion, will repair the product at no charge or exchange the defective product with a new product or a product that is at least functionally equivalent to the original product.
This warranty does not apply to damage due to accident, misuse, abuse, misapplication, or negligence; to damage caused by service performed by anyone who is not a www.BigC.com Authorized Service Provider; if the serial number has been removed from product.
Please keep your receipt as it will be requested for any warranty service. Products repaired or replaced under warranty remain covered for the initial duration of the warranty plus an additional three month period.
To obtain warranty service, download and fill out the RMA Form and send it to [email protected] (e-mail) or 310-618-9996 (fax). Once an RMA is issued, return product at your expense to 20655 S Western Ave, Ste 116, Torrance, CA 90501, including complete RMA Form with RMA# and a copy of your dated sales receipt.
For technical support, please contact us at 888-668-2442 or [email protected]
In many cases, repair or replacement service can be provided for products outside of warranty period. For more information or estimated replacement cost please contact us at 888-668-2442 or [email protected]
PDF Form Download 
Word Form Download
Note: Returning product prior to receiving return authorization may result in a delay in processing your request.