Troubleshooting

Problem

DinoCapture asks you to connect the Dino-Lite via USB even though it is already connected.
Cause

The Dino-Lite driver was not installed properly, or an incorrect driver was installed.

Solution

1. Right-click on the Computer icon on your desktop and select Manage. Click on Device Manager.

2. Expand the Imaging Devices category, and if that is not present, the Other Devices category.

3. Locate the Dino-Lite device. There may be a yellow error indicator icon next to it.

4. Right-click on the Dino-Lite device and select uninstall. If given the optional to delete driver files, do not select that option. Click okay.

5. Click on the Action menu, and select Scan for Hardware Changes. The Dino-Lite device should reappear without the error.

Note! This article deals with DinoCapture 2.0 and an error message that gives no specific error number. If you are using an earlier version of DinoCapture and are getting a message with a specific error number, please locate the article dealing with your specific error number.

Problem

When trying to run DinoCapture, an error messages pops up indicating "Microsoft Visual C++ Runtime Error", but with no specific error number.

Cause

1. A previous installation of DinoCapture was not completely removed prior to reinstalling or upgrading DinoCapture, or the DinoCapture settings or captured files have become corrupt.

or

2. The DinoCapture captured image or video files have been modified or moved externally to the DinoCapture program. If you want to open and modify files created by DinoCapture, please make a copy of those files and modify the copy. The original files should only be modified by DinoCapture, or it may cause this error when trying to open those files in DinoCapture.

Solution

Rename the "Digital Microscope" folders that contain the settings files for DinoCapture (for example, change the name to "Digital Microscope Old"). The folders may be found in the following locations:

Windows Vista/7
C:\Users\Public\Public Documents\Digital Microscope\
C:\Users\"Your user name"\My Documents\Digital Microscope\

Windows XP
C:\Documents and Settings\All Users\Documents\Digital Microscope
C:\Documents and Settings\"Your user name"\Documents\Digital Microscope

All Windows Operating Systems
Do a search for "Digital microscope", and also rename the folder if it exists in any other location.

Now, open DinoCapture and it will recreate the "Digital Microscope" folder in the "Your user name"\Documents directory and run without error. At this point you may copy back the Picture and Video folders into the new Digital Microscope folder to restore your pictures and videos.

Error: "DinoCapture 2.0 has stopped responding" and only resolved by creating a new user account
(Try all steps on main user account, try in order, if one does not work, try the next)
1. Uninstall DinoCapture 2.0 and erase the temp files located in "C:\Users\(USER NAME)\AppData\Local\Temp", then reinstall DinoCapture 2.0 and try running the software.
2. Reinstall DinoCapture 1.0 and do a proper uninstall of it using the uninstall file provided, then install DinoCapture 2.0 and try running it.
3. Uninstall any Dell webcam software if present on computer, and then reinstall it. Then reinstall DinoCapture 2.0 and try running it.
4. If any other webcam software exists, try uninstalling and reinstalling it, then try installing and running DinoCapture 2.0.

Problem

When trying to run DinoCapture, a blue screen crash occurs and references a file called "ks.sys". The problem occurs on Dell notebooks with built-in webcams.

Cause

The "ks.sys" blue screen message appears to be related to a driver conflict with a Dell Webcam software called "Dell Webcam Central".

Solution

Uninstall the "Dell Webcam Central" software and restart the computer.

Problem

DinoCapture will only run when logged in as an administrator account, but will not run on a non-administrator account.

Cause

In some cases, Windows XP security or group policy settings may prevent DinoCapture from running unless the software and device were installed by an administrator.

Solution

If the user will have access to an administrator account:

1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.

2. Switch to the administrator account

3. Reinstall DinoCapture and connect the Dino-Lite microscope. DinoCapture should now run properly.

If the user will not have access to an administrator account:

1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.

2. Temporarily grant administrator-rights to the account that will be using DinoCapture.

3. Reinstall DinoCapture and connect the Dino-Lite microscope. Allow the Dino-lite device to install.

4. Remove the Dino-Lite device and reconnect in any other USB ports that will be used, allowing the device to be installed in each one.

5. Run the DinoCapture software, and capture an image to create the default image saving directory.

6. If desired, create any alternate saving directories.

7. Once setup is finished, return user account to prior status (remove administrator access). If saving directory will need to be changed or another USB port added in the future, the account will require administrator rights again.

(Try all steps on main user account, try in order, if one does not work, try the next)
1. Uninstall DinoCapture 2.0 and erase the temp files located in "C:\Users\(USER NAME)\AppData\Local\Temp", then reinstall DinoCapture 2.0 and try running the software.
2. Reinstall DinoCapture 1.0 and do a proper uninstall of it using the uninstall file provided, then install DinoCapture 2.0 and try running it.
3. Uninstall any Dell webcam software if present on computer, and then reinstall it. Then reinstall DinoCapture 2.0 and try running it.
4. If any other webcam software exists, try uninstalling and reinstalling it, then try installing and running DinoCapture 2.0.

Note! This article deals with DinoCapture 2.0 and an error message that gives no specific error number. If you are using an earlier version of DinoCapture and are getting a message with a specific error number, please locate the article dealing with your specific error number.

Problem

When trying to run DinoCapture, an error messages pops up indicating "Microsoft Visual C++ Runtime Error", but with no specific error number.

Cause

1. A previous installation of DinoCapture was not completely removed prior to reinstalling or upgrading DinoCapture, or the DinoCapture settings or captured files have become corrupt.

or

2. The DinoCapture captured image or video files have been modified or moved externally to the DinoCapture program. If you want to open and modify files created by DinoCapture, please make a copy of those files and modify the copy. The original files should only be modified by DinoCapture, or it may cause this error when trying to open those files in DinoCapture.

Solution

Rename the "Digital Microscope" folders that contain the settings files for DinoCapture (for example, change the name to "Digital Microscope Old"). The folders may be found in the following locations:

Windows Vista/7
C:\Users\Public\Public Documents\Digital Microscope\
C:\Users\"Your user name"\My Documents\Digital Microscope\

Windows XP
C:\Documents and Settings\All Users\Documents\Digital Microscope
C:\Documents and Settings\"Your user name"\Documents\Digital Microscope

All Windows Operating Systems
Do a search for "Digital microscope", and also rename the folder if it exists in any other location.

Now, open DinoCapture and it will recreate the "Digital Microscope" folder in the "Your user name"\Documents directory and run without error. At this point you may copy back the Picture and Video folders into the new Digital Microscope folder to restore your pictures and videos.

Problem

DinoCapture asks you to connect the Dino-Lite via USB even though it is already connected.
Cause

The Dino-Lite driver was not installed properly, or an incorrect driver was installed.

Solution

1. Right-click on the Computer icon on your desktop and select Manage. Click on Device Manager.

2. Expand the Imaging Devices category, and if that is not present, the Other Devices category.

3. Locate the Dino-Lite device. There may be a yellow error indicator icon next to it.

4. Right-click on the Dino-Lite device and select uninstall. If given the optional to delete driver files, do not select that option. Click okay.

5. Click on the Action menu, and select Scan for Hardware Changes. The Dino-Lite device should reappear without the error.

Problem

When trying to run DinoCapture, a blue screen crash occurs and references a file called "ks.sys". The problem occurs on Dell notebooks with built-in webcams.

Cause

The "ks.sys" blue screen message appears to be related to a driver conflict with a Dell Webcam software called "Dell Webcam Central".

Solution

Uninstall the "Dell Webcam Central" software and restart the computer.

Possible cause: USB Port or Hub is USB 1.1 not 2.0

Solution:
1. Reduce the resolution to the lowest setting by going to: “Setting” > “Resolution”
2. Use lowest resolution - 640x480

or

Upgrade to USB 2.0 controller.

If connecting to a USB hub or extension cable, make sure those are USB 2.0 as well.

Problem

DinoCapture will only run when logged in as an administrator account, but will not run on a non-administrator account.

Cause

In some cases, Windows XP security or group policy settings may prevent DinoCapture from running unless the software and device were installed by an administrator.

Solution

If the user will have access to an administrator account:

1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.

2. Switch to the administrator account

3. Reinstall DinoCapture and connect the Dino-Lite microscope. DinoCapture should now run properly.

If the user will not have access to an administrator account:

1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.

2. Temporarily grant administrator-rights to the account that will be using DinoCapture.

3. Reinstall DinoCapture and connect the Dino-Lite microscope. Allow the Dino-lite device to install.

4. Remove the Dino-Lite device and reconnect in any other USB ports that will be used, allowing the device to be installed in each one.

5. Run the DinoCapture software, and capture an image to create the default image saving directory.

6. If desired, create any alternate saving directories.

7. Once setup is finished, return user account to prior status (remove administrator access). If saving directory will need to be changed or another USB port added in the future, the account will require administrator rights again.

Cause A:
Possible USB current supply not stable.
Solution:
Try another USB port or computer.

Cause B:
Possible corrupted device drivers or compatibility issues with the Dino-Lite.

Solution:
-Please plug in the microscope, then right click "My computer” > select “Properties” > then choose the “hardware” tab > and click on “Device manager” button > please have a look if there is any “!” or “?”.
If so please double click it and select “update driver”

-Please plug in the microscope, then right click "My computer” > select “Properties” > then choose the “hardware” tab > and click on “Device manager” button > please have a look if there is any “!” or “?”.
If so right click it and select “uninstall”, then replug the DinoLite USB and install hardware driver again.

-Run windows update and install both critical and optional updates.

-Possible defective device. Please contact us for further diagnostics.

Solution: If recently removed a webcam software after installing DinoCapture, try reinstalling the webcam software. The DinoCapture might have attached a file from the previous software and requires it to run.

After completing the installation from the CD, then plugging the device into a USB port to install the driver, an error message shows up while installing. “Code 39 - Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.”

Cause:

Problem may be caused after installing DinoCapture then uninstalling another imaging device such as a web-cam.

Solution:

Please re-install the other imaging devices software which the Dino-Lite software might have linked some files to. After that re-install DinoCapture

Error-Code 5
Possible Dino pictures folder or a file in the folder has become corrupt.
Solution: Locate the folder where the pictures are being saved (usually My Documents > Digital
Microscope)
and rename, delete, or move the folder to another location. When DinoCapture is reopened, it
will automatically create a new Digital Microscope folder.

Error-Code 10
Cause A:
Possible USB current supply not stable.
Solution:
Try another USB port or computer.

Cause B:
Possible corrupted device drivers or compatibility issues with the Dino-Lite.

Solution:
-Please plug in the microscope, then right click "My computer” > select “Properties” > then
choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so please double click it and select “update driver”

-Please plug in the microscope, then right click "My computer” > select “Properties” > then

choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so right click it and select “uninstall”, then replug the DinoLite USB and install hardware
driver again.

-Run windows update and install both critical and optional updates.

-Possible defective device. Please contact us for further diagnostics.

Error-Code 19
Solution:
If recently removed a webcam software after installing DinoCapture, try reinstalling the webcam
software. The DinoCapture might have attached a file from the previous software and requires it
to run.

Error-Code 39 - Windows cannot load the device driver for this hardware
After completing the installation from the CD, then plugging the device into a USB port to install
the driver,
an error message shows up while installing. “Code 39 Windows cannot load the device driver
for this hardware. The driver may be corrupted or missing.”
Cause:
Problem may be caused after installing DinoCapture then uninstalling another imaging device
such as a web-cam. Solution:
Please re-install the other imaging devices software which the DinoLite software might have
linked some files to. After that re-install DinoCapture

Error Code - Runtime error 53 - file not found
Cause:
Deleted or manipulated picture or Video on source folder (My Documents/ Pictures or Video)
Solution:
Remove or transfer pictures/video onto another folder.

Runtime error 75 - Path/File access error
Cause A:
My Documents folder is on a Network Drive. “Path /File access error” Windows XP on
Network Environment.
Often this is caused when a program is trying to access a network file it doesn't have proper
access to either because of network privileges or something is blocking the program. This
issue can also be caused when the file is being used by another program or is read-only. http://
www.computerhope.com/issues/ch000380.htm
Solution:
Go to Start ~> Right Click on My Documents folder ~> Select Properties
~> Select Move ~> Change destination folder to local drive.
Example:
C:\Documents and Settings\User\My Documents

Cause B:
Vista OS -
Program does not have rights or access to a file. For Vista OS required to set “Run as
Administrator”
Solution:

Right Click DinoCapture icon that is on the Desktop > select “Properties” > click
on “Compatibility” tab > check “Run this program as an administrator” > then press “OK”

Runtime error 75 or 339- Component 'COMDLG32.OCX' or one of it's dependencies not
correctly registered:
a file is missing or invalid.

Solution:
A. Open your My Computer folder or similar, and go to the folder: C:\Program Files\Dino\
Find the DinoCapture.bat, double click to execute it. The DinoCapture software should launch
correctly following a short process.

If that doesn't work then:
Uninstall the Driver of Dino-Lite Plus and Pro, and reinstall the DinoCapture Ver 3.0.0.0 You
can find version 3.0.0.0 here: http://bigc.com/downloads.php
If both previous steps do not work then:
Please try to copy the file "COMDLG32.OCX" from other computer and paste to the location:
C:\Windows\System32, then redo step A.

Runtime error 104 - I click to take a picture in Vista OS. Happens when taking a picture on
Vista OS,
Cause:
Solution: "Run as administrator" and having the USB in before it assumes your using the web
cam.

Runtime error 339 - Cause (XP or Vista):
Component ‘FileZip.DLL’ or one of its dependencies not correctly registered: file is missing or
invalid.
Solution:
As for the Windows XP computer, if the error is just FileZip.DLL then downloading and
installing the latest software update version 2.9.0.0 or above higher from our website should fix
the issue.

Cause (Vista):
Fathzip.dll. Vista authorization issue
Solution A:
Download current version of DinoCapture (or V2.9.0.0 after)

Solution B:
If your DinoCaptuer driver version prior to V2.9.0.0
When you run the DinoCapture program for the first time, please right click on the DinoCapture
icon, and then the option menu will pop up. Select "Run as administrator". When the Vista “User
Account Control” screen shows up, choose” Allow”. Your computer should recognize that
DinoCapture is authorized by the administrator. Now you should be able to double click the
DinoCapture icon on the desktop for normal use in the future.
or
If required to set “Run as Administrator” each time you start DinoCapture. Right Click
DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab >
check “Run this program as an administrator” > then press “OK”

Helpful:
Another tip for you: the TWAIN-driver worked fine even without this change, so I managed to
use the microscope by opening Paint Shop Pro and choosing TWAIN, Aquire (Finn Espen)

Run-time error '339' Component 'TABCTL32.OCX'.............(Vista only)
Run-time error '339' Component 'TABCTL32.OCX' or one of its dependencies not correctly
registered: a file is missing or invalid
Solution:
Close DinoCapture, click on the link below and save it under the "Desktop" folder
http://www.bigc.com/download/ReSetRegFile.bat
Go to "Desktop", double click the icon "ReSetRegFile.bat" then run the DinoCapture program
again.

Run-time error '339' ---- 'MSINET.OCX' or "MSMAPI32.OCX" : a file is missing or
invalid
Solution:
Close DinoCapture.
Click on the link below and save the file in the folder "C:\ Program file\Dino\"
http://www.bigc.com/download/software/DinoCapture%20OCX20090311.zip
Unzip the file after download, then double click "DinoCapture OCX.exe" (the xxx.ocx file will
add into Windows folder automatically)
Run the DinoCapture program.

Run-time error '339' ---- MISSING FILE "TSBYUV.DLL"
WHEN ATTEMPTING TO RUN DINOCAPTURE THE COMPUTER DISPLAYS ERROR:
MISSING FILE TSBYUV.DLL.

Download DirectX 9.0 SDK from Microsoft. Free download available at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b66e14b8-8505-4b17-bf80-
edb2df5abad4&displaylang=en
Install DirectX 9.0 SDK and restart DinoCapture.
If this does not work, download tsbyuv.dll here- "TSBYUV.DLL"
Download file and move to:
C:\Windows\System32
Restart DinoCapture

Runtime error 380 - invalid property value.
Cause:
Your version of Windows is currently configured to use the comma "," character when
displaying numbers instead of the decimal "." character. DinoCapture will only work when
decimals are used in numbers.
Solution:
Configure Windows to use the decimal "." when displaying numbers.
Select Start / Control Panel / Date, Time, Language, and Regional Options. Change the format of
numbers, dates, and times. On the Regional Options configuration page, click on the Customize
button. Enter the decimal character "." as the character to use for the Decimal Symbol. Click on
the OK button to save your settings.

Error Code -Run-time error 429 - ActiveX component can’t create object on Windows
2000 or XP
Windows 2000 ----
Cause:
It is possible that DirectX and/or Windows Script is out of date.
Solution:
Run Windows Update or download and install latest DirectX software and “Windows Script 5.6”

XP -------
Solution 1:
Please perform any service pack updates or Windows Updates that are available.

Solution 2:
If possible, search online for a free and reputable Registry Cleaner such as;
CCleaner: (http://www.ccleaner.com)
or Eusing Free Registry Cleaner:
http://download.cnet.com/Eusing-Free-Registry-Cleaner/3000-2094_4-10521691.html
Perform a registry scan/clean in an attempt to fix any problems in your computers registry.

Solution 3:
If you have Microsoft Office installed, perform an uninstall and reinstall of the Microsoft Office
files.
Run-Time Error 429 occurrences seem to have a link with ActiveX and files in Microsoft Office.

Error Code - Runtime error 481 - Appears when taking a picture; it also sometimes freezes
the mouse.
Cause1:
Occurs when interrupting the program while capturing an image.
Solution 1:
Delete pictures from: My Documents > Dino Microscope picture folder. Or delete the last image
taken

Cause 2:
Known cause is when laptop is attached to docking station
Solution2:
Remove the laptop from its docking station

Error Code Run-time error 5001/50001 - DinoCapture will not open after changing
language settings
Go to Start > Control Panel > Regional and Language Options,
and change the language back to English (United States).

Error Code Run-time error 50003 - Unexpected error
Cause:
Confusion or outdated Windows Visual basic or OCX controls
Solution:
Try uninstalling DinoCapture and Dino-Lite drivers. Then close all open programs and reinstall
our software again.
Source: http://www.rebrandsoftware.com/showsupport.asp?article_id=46 Another solution is
running windows update and installing both Critical and Optional software updates which might
solve the issue.
After updating your PC,
try re-installing the DinoCapture software References:

Error - Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.

Problem

When attempting to run DinoCapture, a message box appears with the following text: "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item."

Cause

This problem appears to be related to the Kaspersky antivirus software.

Solution

Pause or disable Kaspersky antivirus, or modify settings in Kaspersky to allow it to trust DinoCapture.

Problem

The screen shows my webcam instead of my Dino Lite microscope. (Windows)

Cause

The computer has another video capture device which is currently set as the default device.

Solution

Look for the Dino-Lite by starting the DinoScope program and selecting Settings > Real-time Image Settings > Capture Source > Dino-Lite

Problem

The screen shows my webcam instead of my Dino Lite microscope. (Mac OS)

Cause

The computer has another video capture device which is currently set as the default device.

Solution

Look for the Dino-Lite by starting the DinoScope program and selecting Monitor > Video Settings > Source section > Dino-Lite Microscope > Camera > OK.

If the Dino-Lite Camera source is not available, check if the Dino-Lite USB cable is plugged in properly. If this is not successful, try disabling or removing the other video capture device.