Old Versions

Cause: Currently undetermined
Solution A:
Change the codec or compression settings by going to: Capture video > “Compress” button

Recommendation:
For VIDEO using AM4XX series to choose the compression-- Microsoft Video 1 or Microsoft MPEG4

Other options:
Downloaded AMCAP from http://amcap.en.softonic.com
Suggest use resolution 800x600 and 10 frames per second to take video.
or

Xvid
could be downloaded from www.xvid.org
http://www.xvidmovies.com/codec/

DivX
http://www.divx.com/

Please note that not every computer works best with the default codec that DinoCapture selects for video recording . If video recoding is choppy or you cannot view the live image while recording, try testing different video codec’s.

To change the codec or compression settings, go to:
Capture >Video > In the Capture Video Parameters, select the “Compress” button > Under “Compressor” there is a drop down menu > within that menu you can test different codec’s. You can also adjust “Compression Quality” with certain codec’s which can also affect results > Press “OK” when finished with adjustments. It is also recommended to enable the capture time limit setting and set the time to a shorter time such as 10 seconds for easier testing.

Other possible solutions
Solutions B:
Changing Virtual memory by: Control Panel > System > advanced > Performance “Settings” button > Advanced > Virtual Memory “Change” > highlight what drive DinoCapture is installed to > Select “System managed size” > OK

Solutions C:
Removing temporary files by going to: Start > All Programs > Accessories > System tools > Disk Cleanup.

There are many different things that effect images such as lighting and the angle of your camera.
A tip on getting better image results other than using the default settings for our scopes is to adjust
the camera settings by going to Settings > Real-time image settings. From there you can adjust settings
such as white balance, exposure, and saturation.
A tip for adjusting image results for better color quality is to manually adjust the color by adjusting
the white balance and exposure to match a white surface such as white paper.

How to get accurate colors with coins or jewelry:
Use Extra Desktop light- GemOro DiaLight Star lamp.
http://www.kingsleynorth.com/skshop/product.php?id=92986&catID=647
or
using nature light source such as Dazor 318A3 3 Tube Desk Lamp or different backgrounds

Background for coins
* Natural light or the LED’s on the scope provide the best lighting
* For orange colored objects such as gold. A blue background would provide a good image
* For light colored objects such as silver. A black background would provide a good image
* For dark colored object such as an old dark brown coin, a white background would provide a good image

The Dino-Lite Digital Microscope is set to automatic white balance by default. Automatic white balance does a very good job under most circumstances, especially in good light. However, there are times when white balance needs to be changed manually to match the lighting in order to obtain more true-to-life colors in a photo.

To adjust the automatic white balance in the DinoCapture software, place a completely white object underneath the Microscope. (Example: A white piece of paper or business card.) Move the microscope near the white object and then adjust the magnification until the object is in focus.
(If the real time image is in focus and starts to fade in and out, wait 10 seconds then proceed to the next step).
Once the object is in focus
Go to Settings > Real-Time image setting > Uncheck the box under the White Balance option.

Note:
Please use the same lighting conditions before and after adjusting the advance white balance setting.
If the lighting conditions change after the white balance has been set. Please repeat the steps to adjust the advance white balance setting.

A1. Move the mouse pointer under the live view window to view in the DinoCapture program to
view the exposure bar (Left # is default, Right # is user defined) available Version 2.5.0.0 or +
or
Go to Settings> Real-time image settings> on the “Settings” tab you can adjust the “Brightness”
or “Exposure” to your liking.

A2. Select Video setup and simply adjust the brightness using the Brightness feature. This
allows you to adjust brightness of the monitor/display only.

A3. Turn on/off the LED’s and use external light (suggest using natural light source)

Solution:
Have the Network Administrator install then run and close the program for the first time or at least one time.

To Check if DinoCapture is already installed in your computer
go to: Run
(type) REGEDIT

Find the file located in-
Hkey_Local_machine
System
CurrentControlSet
Enum
USB
Vid_a168&Pid......

If the device is plugged in. It should show VID_A168******
if unplugged, it should still be there.

If the DinoLite is plugged in and it is still not working, then delete this file and reinstall it again.
It is possible that the file is corrupted.

In “Run” type in “regedit” when the new windows pop up find this file
“StillImage” located in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\StillImage
(*** Suggest Backup StillImage folder first ***)
and then delete the files inside or the whole folder.

When finished restart the computer.

Cause:
It is possible that the USB controller is not USB 2.0, or the HUB is USB 1.1/ not certified 2.0

Solution:
* Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
* Upgrade to USB 2.0
* Purchase USB 2.0 certified HUB
*Check if it is USB 2.0 by: “Start” on desktop > right click “My Computer” > select “properties” > “hardware” tab > then “device manager” > expand “Universal serial Bus controllers” > if the word “enhanced” is there, then it is using USB 2.0.
*Check if it is USB 2.0 when inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0

Cause:
Possible USB controller not USB 2.0

Solution:
- Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
- Upgrade to USB 2.0
- Purchase USB 2.0 certified HUB
*Check if it is USB 2.0 by: “start” > right click “My Computer” > select “properties” > “hardware” tab > then “device manager” > expand “Universal serial Bus controllers” > if the word “enhanced” is there, then it is using USB 2.0. *Check if it is USB 2.0 when inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0

If the AM211/310 where not uninstalled thoroughly please check if ‘C:\windows\vsnpstd3.exe'
has been activated after startup
If it is running, please try to remove it from the start-up list and run DinoCapture again.

Solution:
A: Download current version of DinoCapture (V2.9.0.0 or later).

If DinoCapture Version under V2.9.0.0 Solution:
B: Please check your Display property >Setting >Advance Display DPI 96 or 120?
Please use 96 DPI.

C: If reduced DPI to 96 but prefer larger font’s you can enlarge by manipulating display properties:
Display property > “Appearance” tab > Font size: Extra Large Fonts And to enlarge icons Display property > “Appearance” tab > “Effects” button > check “Use Large Icons”

Cause:
Possible corrupted picture in “My documents”.

Solution:
A: Delete the last picture taken with DinoCapture located in:
(My documents > Digital Microscope > Picture)

B: Move or delete the pictures from "Digital Microscope" folder located in My documents
(My documents > Digital Microscope > Picture)
then start DinoCapture again and save images again to see if it works.

C: Another possible solution is to directly install DinoCapture on C:/ drive (eg. C:/Dino)

Cause: Monitor refresh rate

Solution:
Adjust the Monitor refresh rate. For example from 80Hz to 60Hz

How to remove DinoCapture program from Windows VISTA
Unplug the Dino-Lite USB Cable then go to “Start” located on the desktop > control panel > uninstall a program >
Look for Dino Lite Plus and Pro > then select “uninstall”.
Then go back to “start” menu on desktop > go to “All Programs” > then look for “Dino Digital Microscope”
folder and expand the folder > select “Uninstall DinoCapture”
If you have taken video or picture before go to the “start” menu and then the “Documents” folder.
Back up the pictures or delete the “Digital Microscope” folder.

How to remove DinoCapture program from Windows XP
Unplug the Dino-Lite USB Cable then uninstall the Dino-Lite drivers through the control panel:
Start~> Control panel~>add or remove programs.
Then delete DinoCapture by going through the “Start” menu~> All Programs~>Choose “Dino Digital Microscope”
program~> Scroll to “Uninstall Driver”
Now back up the pictures and video that you want to keep into another folder and delete the folder
called “Digital Microscope” located in “My Documents” folder

Suggestion:

A: Download current version of DinoCapture (V2.9.0.0 or later).

B: If the web-cam is built in: While in DinoCapture go to “settings” > “Real-time image settings” >
select “Capture Source” tab > and select “Dino Lite Plus and Pro” for video source

Cause:
Possible conflict with other Video camera device

Solution:
When in DinoCapture, go to Settings -> Real Time Image Settings, check for option to select video source. Select DinoLite Microscope.

or

Video Driver may not be updated ( for AM211, 310, 311 models)

Solution:
Download current driver, simply run windows update using internet explorer and it should detect an optional driver called “Hewlett Packard-Other Hardware - HP Basic Starter Camera”. Download, install, then restart your PC.

Black screen

Cause:
Possible USB Port or Hub is USB 1.1 not 2.0

Solution:
- Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
- Use Low resolution 640x480
- Upgrade to USB 2.0 controller
- If connect to Hub or external cable USB 1.1, upgrade to USB 2.0
*Check if it is USB 2.0 by: “start” > right click “My Computer” > select “properties” >
“hardware” tab > then “device manager” > expand “Universal serial Bus controllers” >
if the word “enhanced” is there, then it is using USB 2.0. *Check if it is USB 2.0 when
inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0
or
To test the video if no image appears on your screen please try following these testing
Steps:
-Check if your Dino microscope is connected properly.
-Check the DinoCapture software if there is an updated version. Check by going to Help
> About DinoCapture. Then go to the Downloads section from our website to see if there is an updated version. If so, in Help > select “DinoCapture Update”.
-Or Download and install updated software located in the Downloads section from our website.
-Try the device on another computer to see if it is a defective device.

You may contact support for more help e-mail: [email protected]
Toll Free: (888)668-2442 ext 110 9AM-6PM PST M-F
Live support: http://www.bigc.com/contact_us.php

Green screen

Cause: The computer possibly has video security software installed.

Suggestion:
Uninstall video security software or disable the utility.
(Reference: solved the green screen issue with the AM41X series camera by uninstalling a utility that ships with ASUS motherboards called VideoSecurityOnline – Provided by R. Chambers)

Solution:
A: Download current version of DinoCapture 2.0

B: You can still use 64 bit software that you currently use in conjunction with the Dino-Lite drivers, such as webcam software or video recording software. If you do not have any related software, you can try third party free or open source software that is available online such as and not limited to:

AMCAP http://amcap.en.softonic.com
or
Dorgem http://dorgem.sourceforge.net/download.html

A note that since these are third party software, some features advertised might not be functional other than the basic use of the Dino-Lite Microscopes such as viewing and taking pictures.

Error-Code 5
Possible Dino pictures folder or a file in the folder has become corrupt.
Solution: Locate the folder where the pictures are being saved (usually My Documents > Digital
Microscope)
and rename, delete, or move the folder to another location. When DinoCapture is reopened, it
will automatically create a new Digital Microscope folder.

Error-Code 10
Cause A:
Possible USB current supply not stable.
Solution:
Try another USB port or computer.

Cause B:
Possible corrupted device drivers or compatibility issues with the Dino-Lite.

Solution:
-Please plug in the microscope, then right click "My computer” > select “Properties” > then
choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so please double click it and select “update driver”

-Please plug in the microscope, then right click "My computer” > select “Properties” > then

choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so right click it and select “uninstall”, then replug the DinoLite USB and install hardware
driver again.

-Run windows update and install both critical and optional updates.

-Possible defective device. Please contact us for further diagnostics.

Error-Code 19
Solution:
If recently removed a webcam software after installing DinoCapture, try reinstalling the webcam
software. The DinoCapture might have attached a file from the previous software and requires it
to run.

Error-Code 39 - Windows cannot load the device driver for this hardware
After completing the installation from the CD, then plugging the device into a USB port to install
the driver,
an error message shows up while installing. “Code 39 Windows cannot load the device driver
for this hardware. The driver may be corrupted or missing.”
Cause:
Problem may be caused after installing DinoCapture then uninstalling another imaging device
such as a web-cam. Solution:
Please re-install the other imaging devices software which the DinoLite software might have
linked some files to. After that re-install DinoCapture

Error Code - Runtime error 53 - file not found
Cause:
Deleted or manipulated picture or Video on source folder (My Documents/ Pictures or Video)
Solution:
Remove or transfer pictures/video onto another folder.

Runtime error 75 - Path/File access error
Cause A:
My Documents folder is on a Network Drive. “Path /File access error” Windows XP on
Network Environment.
Often this is caused when a program is trying to access a network file it doesn't have proper
access to either because of network privileges or something is blocking the program. This
issue can also be caused when the file is being used by another program or is read-only. http://
www.computerhope.com/issues/ch000380.htm
Solution:
Go to Start ~> Right Click on My Documents folder ~> Select Properties
~> Select Move ~> Change destination folder to local drive.
Example:
C:\Documents and Settings\User\My Documents

Cause B:
Vista OS -
Program does not have rights or access to a file. For Vista OS required to set “Run as
Administrator”
Solution:

Right Click DinoCapture icon that is on the Desktop > select “Properties” > click
on “Compatibility” tab > check “Run this program as an administrator” > then press “OK”

Runtime error 75 or 339- Component 'COMDLG32.OCX' or one of it's dependencies not
correctly registered:
a file is missing or invalid.

Solution:
A. Open your My Computer folder or similar, and go to the folder: C:\Program Files\Dino\
Find the DinoCapture.bat, double click to execute it. The DinoCapture software should launch
correctly following a short process.

If that doesn't work then:
Uninstall the Driver of Dino-Lite Plus and Pro, and reinstall the DinoCapture Ver 3.0.0.0 You
can find version 3.0.0.0 here: http://bigc.com/downloads.php
If both previous steps do not work then:
Please try to copy the file "COMDLG32.OCX" from other computer and paste to the location:
C:\Windows\System32, then redo step A.

Runtime error 104 - I click to take a picture in Vista OS. Happens when taking a picture on
Vista OS,
Cause:
Solution: "Run as administrator" and having the USB in before it assumes your using the web
cam.

Runtime error 339 - Cause (XP or Vista):
Component ‘FileZip.DLL’ or one of its dependencies not correctly registered: file is missing or
invalid.
Solution:
As for the Windows XP computer, if the error is just FileZip.DLL then downloading and
installing the latest software update version 2.9.0.0 or above higher from our website should fix
the issue.

Cause (Vista):
Fathzip.dll. Vista authorization issue
Solution A:
Download current version of DinoCapture (or V2.9.0.0 after)

Solution B:
If your DinoCaptuer driver version prior to V2.9.0.0
When you run the DinoCapture program for the first time, please right click on the DinoCapture
icon, and then the option menu will pop up. Select "Run as administrator". When the Vista “User
Account Control” screen shows up, choose” Allow”. Your computer should recognize that
DinoCapture is authorized by the administrator. Now you should be able to double click the
DinoCapture icon on the desktop for normal use in the future.
or
If required to set “Run as Administrator” each time you start DinoCapture. Right Click
DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab >
check “Run this program as an administrator” > then press “OK”

Helpful:
Another tip for you: the TWAIN-driver worked fine even without this change, so I managed to
use the microscope by opening Paint Shop Pro and choosing TWAIN, Aquire (Finn Espen)

Run-time error '339' Component 'TABCTL32.OCX'.............(Vista only)
Run-time error '339' Component 'TABCTL32.OCX' or one of its dependencies not correctly
registered: a file is missing or invalid
Solution:
Close DinoCapture, click on the link below and save it under the "Desktop" folder
http://www.bigc.com/download/ReSetRegFile.bat
Go to "Desktop", double click the icon "ReSetRegFile.bat" then run the DinoCapture program
again.

Run-time error '339' ---- 'MSINET.OCX' or "MSMAPI32.OCX" : a file is missing or
invalid
Solution:
Close DinoCapture.
Click on the link below and save the file in the folder "C:\ Program file\Dino\"
http://www.bigc.com/download/software/DinoCapture%20OCX20090311.zip
Unzip the file after download, then double click "DinoCapture OCX.exe" (the xxx.ocx file will
add into Windows folder automatically)
Run the DinoCapture program.

Run-time error '339' ---- MISSING FILE "TSBYUV.DLL"
WHEN ATTEMPTING TO RUN DINOCAPTURE THE COMPUTER DISPLAYS ERROR:
MISSING FILE TSBYUV.DLL.

Download DirectX 9.0 SDK from Microsoft. Free download available at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b66e14b8-8505-4b17-bf80-
edb2df5abad4&displaylang=en
Install DirectX 9.0 SDK and restart DinoCapture.
If this does not work, download tsbyuv.dll here- "TSBYUV.DLL"
Download file and move to:
C:\Windows\System32
Restart DinoCapture

Runtime error 380 - invalid property value.
Cause:
Your version of Windows is currently configured to use the comma "," character when
displaying numbers instead of the decimal "." character. DinoCapture will only work when
decimals are used in numbers.
Solution:
Configure Windows to use the decimal "." when displaying numbers.
Select Start / Control Panel / Date, Time, Language, and Regional Options. Change the format of
numbers, dates, and times. On the Regional Options configuration page, click on the Customize
button. Enter the decimal character "." as the character to use for the Decimal Symbol. Click on
the OK button to save your settings.

Error Code -Run-time error 429 - ActiveX component can’t create object on Windows
2000 or XP
Windows 2000 ----
Cause:
It is possible that DirectX and/or Windows Script is out of date.
Solution:
Run Windows Update or download and install latest DirectX software and “Windows Script 5.6”

XP -------
Solution 1:
Please perform any service pack updates or Windows Updates that are available.

Solution 2:
If possible, search online for a free and reputable Registry Cleaner such as;
CCleaner: (http://www.ccleaner.com)
or Eusing Free Registry Cleaner:
http://download.cnet.com/Eusing-Free-Registry-Cleaner/3000-2094_4-10521691.html
Perform a registry scan/clean in an attempt to fix any problems in your computers registry.

Solution 3:
If you have Microsoft Office installed, perform an uninstall and reinstall of the Microsoft Office
files.
Run-Time Error 429 occurrences seem to have a link with ActiveX and files in Microsoft Office.

Error Code - Runtime error 481 - Appears when taking a picture; it also sometimes freezes
the mouse.
Cause1:
Occurs when interrupting the program while capturing an image.
Solution 1:
Delete pictures from: My Documents > Dino Microscope picture folder. Or delete the last image
taken

Cause 2:
Known cause is when laptop is attached to docking station
Solution2:
Remove the laptop from its docking station

Error Code Run-time error 5001/50001 - DinoCapture will not open after changing
language settings
Go to Start > Control Panel > Regional and Language Options,
and change the language back to English (United States).

Error Code Run-time error 50003 - Unexpected error
Cause:
Confusion or outdated Windows Visual basic or OCX controls
Solution:
Try uninstalling DinoCapture and Dino-Lite drivers. Then close all open programs and reinstall
our software again.
Source: http://www.rebrandsoftware.com/showsupport.asp?article_id=46 Another solution is
running windows update and installing both Critical and Optional software updates which might
solve the issue.
After updating your PC,
try re-installing the DinoCapture software References:

Error - Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.

Problem

When attempting to run DinoCapture, a message box appears with the following text: "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item."

Cause

This problem appears to be related to the Kaspersky antivirus software.

Solution

Pause or disable Kaspersky antivirus, or modify settings in Kaspersky to allow it to trust DinoCapture.

The LED is on “Auto” mode
Solution:
For the updated MAC 4.0 driver, we believe that the lights flicker because once you install the driver it is initially set
to “Auto” for the LED’s.
To change it so that it is always on, while in DinoScope select “Monitor” > then “Video Settings” > Then near the
bottom of the window, there is a drop-down that lets you choose LED settings. If it is on “Auto” switch it to “on”. This
should prevent the LED’s from randomly turning on and off.

Using non microtouch models or prefer not to use microtouch

Solution:
While in DinoScope select Edit > then Copy/Cut > open “Applications” > select “preview” >while on preview program
select “File” > then “New from clipboard”

To adjust the resolution for the Dino-Lite using DinoScope go to Monitor > Video Settings > “Dino-Lite” tab > go
to “Format” and from there you can increase or decrease the resolution.

Go to “Monitor” while in the DinoScope window and check if the “Record Video” option is checked. Then to start
recording a video, click on “Record until MouseClick” > After that, a window would pop up for you to select destination
and file name > Press “Save” when done with the selection > To finish recording, simple click your mouse again to
stop recording.

Software support -
AM3013 / AM413T series DinoCapture Measurement features are available on Mac OS, you may Download
DinoXcope located

Dino-Lite currently has free test new version software - DinoXcope that would allow you to measure with Dino-Lite
models which have measurement capabilities. Currently located on Download section
or
Also can download a third party software called MiXscope
that you would need to purchase, which supports Dino-Lite microscope models from AM3011 to AM413T Series.
To use, simply install the Dino-Lite MAC driver and then the MiXscope software.
Then to start viewing, select Quicktime for which scope > Dino-Lite as your video driver when using MiXscope

Link-

Dino-Lite newer software DinoXcope is compatible with Mac OS 10.4 or later

Compatibility Chart-

The computer has another video capturing device.
Solution:
A: Look for the Dino-Lite by starting the "DinoScope" program ~> then go to "Monitor"> select "Video Settings"> click
on "Source section" > when you see "Dino-Lite Microscope" > click on "Camera" that’s under it> then "OK".

B: If the Dino-Lite Camera source is not available, check if the Dino-Lite USB cable is plugged in properly. If so, try
downloading and reinstalling the DinoScope software of your Dino-Lite model for MAC from our website then try step
A again. Downloads http://www.bigc.com/downloads.php

C: Try to disable your built in camera, and after that check can you find the Dino-Lite in DinoScope: Monitor~>

Video~> Source~> Dino-Lite ~> Camera

The computer has another video capturing device.
Solution:
If you are using a USB HUB please check if it is an external powered USB 2.0 HUB.

No
Solution:
One possible reason is that the Dino microscope has a conflict with another video capturing device such as a web-
cam that is installed onto your computer. Disabling the other device, then starting DinoScope should resolve the
issue.