Black screen
Cause:
Possible USB Port or Hub is USB 1.1 not 2.0
Solution:
- Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
- Use Low resolution 640×480
- Upgrade to USB 2.0 controller
- If connect to Hub or external cable USB 1.1, upgrade to USB 2.0
*Check if it is USB 2.0 by: “start” > right click “My Computer” > select “properties” >
“hardware” tab > then “device manager” > expand “Universal serial Bus controllers” >
if the word “enhanced” is there, then it is using USB 2.0. *Check if it is USB 2.0 when
inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0
or
To test the video if no image appears on your screen please try following these testing
Steps:
-Check if your Dino microscope is connected properly.
-Check the DinoCapture software if there is an updated version. Check by going to Help
> About DinoCapture. Then go to the Downloads section from our website to see if there is an updated version. If so, in Help > select “DinoCapture Update”.
-Or Download and install updated software located in the Downloads section from our website.
-Try the device on another computer to see if it is a defective device.
You may contact support for more help e-mail: [email protected]
Toll Free: (888)668-2442 ext 110 9AM-6PM PST M-F
Live support: http://www.bigc.com/contact_us.php
Green screen
Cause: The computer possibly has video security software installed.
Suggestion:
Uninstall video security software or disable the utility.
(Reference: solved the green screen issue with the AM41X series camera by uninstalling a utility that ships with ASUS motherboards called VideoSecurityOnline – Provided by R. Chambers)