Error-Code 5
Possible Dino pictures folder or a file in the folder has become corrupt.
Solution: Locate the folder where the pictures are being saved (usually My Documents > Digital
Microscope)
and rename, delete, or move the folder to another location. When DinoCapture is reopened, it
will automatically create a new Digital Microscope folder.
Error-Code 10
Cause A:
Possible USB current supply not stable.
Solution:
Try another USB port or computer.
Cause B:
Possible corrupted device drivers or compatibility issues with the Dino-Lite.
Solution:
-Please plug in the microscope, then right click “My computer” > select “Properties” > then
choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so please double click it and select “update driver”
-Please plug in the microscope, then right click “My computer” > select “Properties” > then
choose the “hardware” tab > and click on “Device manager” button > please have a look if there
is any “!” or “?”.
If so right click it and select “uninstall”, then replug the DinoLite USB and install hardware
driver again.
-Run windows update and install both critical and optional updates.
-Possible defective device. Please contact us for further diagnostics.
Error-Code 19
Solution:
If recently removed a webcam software after installing DinoCapture, try reinstalling the webcam
software. The DinoCapture might have attached a file from the previous software and requires it
to run.
Error-Code 39 – Windows cannot load the device driver for this hardware
After completing the installation from the CD, then plugging the device into a USB port to install
the driver,
an error message shows up while installing. “Code 39 Windows cannot load the device driver
for this hardware. The driver may be corrupted or missing.”
Cause:
Problem may be caused after installing DinoCapture then uninstalling another imaging device
such as a web-cam. Solution:
Please re-install the other imaging devices software which the DinoLite software might have
linked some files to. After that re-install DinoCapture
Error Code – Runtime error 53 – file not found
Cause:
Deleted or manipulated picture or Video on source folder (My Documents/ Pictures or Video)
Solution:
Remove or transfer pictures/video onto another folder.
Runtime error 75 – Path/File access error
Cause A:
My Documents folder is on a Network Drive. “Path /File access error” Windows XP on
Network Environment.
Often this is caused when a program is trying to access a network file it doesn’t have proper
access to either because of network privileges or something is blocking the program. This
issue can also be caused when the file is being used by another program or is read-only. http://
www.computerhope.com/issues/ch000380.htm
Solution:
Go to Start ~> Right Click on My Documents folder ~> Select Properties
~> Select Move ~> Change destination folder to local drive.
Example:
C:\Documents and Settings\User\My Documents
Cause B:
Vista OS -
Program does not have rights or access to a file. For Vista OS required to set “Run as
Administrator”
Solution:
Right Click DinoCapture icon that is on the Desktop > select “Properties” > click
on “Compatibility” tab > check “Run this program as an administrator” > then press “OK”
Runtime error 75 or 339- Component ‘COMDLG32.OCX’ or one of it’s dependencies not
correctly registered:
a file is missing or invalid.
Solution:
A. Open your My Computer folder or similar, and go to the folder: C:\Program Files\Dino\
Find the DinoCapture.bat, double click to execute it. The DinoCapture software should launch
correctly following a short process.
If that doesn’t work then:
Uninstall the Driver of Dino-Lite Plus and Pro, and reinstall the DinoCapture Ver 3.0.0.0 You
can find version 3.0.0.0 here: http://bigc.com/downloads.php
If both previous steps do not work then:
Please try to copy the file “COMDLG32.OCX” from other computer and paste to the location:
C:\Windows\System32, then redo step A.
Runtime error 104 – I click to take a picture in Vista OS. Happens when taking a picture on
Vista OS,
Cause:
Solution: “Run as administrator” and having the USB in before it assumes your using the web
cam.
Runtime error 339 – Cause (XP or Vista):
Component ‘FileZip.DLL’ or one of its dependencies not correctly registered: file is missing or
invalid.
Solution:
As for the Windows XP computer, if the error is just FileZip.DLL then downloading and
installing the latest software update version 2.9.0.0 or above higher from our website should fix
the issue.
Cause (Vista):
Fathzip.dll. Vista authorization issue
Solution A:
Download current version of DinoCapture (or V2.9.0.0 after)
Solution B:
If your DinoCaptuer driver version prior to V2.9.0.0
When you run the DinoCapture program for the first time, please right click on the DinoCapture
icon, and then the option menu will pop up. Select “Run as administrator”. When the Vista “User
Account Control” screen shows up, choose” Allow”. Your computer should recognize that
DinoCapture is authorized by the administrator. Now you should be able to double click the
DinoCapture icon on the desktop for normal use in the future.
or
If required to set “Run as Administrator” each time you start DinoCapture. Right Click
DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab >
check “Run this program as an administrator” > then press “OK”
Helpful:
Another tip for you: the TWAIN-driver worked fine even without this change, so I managed to
use the microscope by opening Paint Shop Pro and choosing TWAIN, Aquire (Finn Espen)
Run-time error ’339′ Component ‘TABCTL32.OCX’………….(Vista only)
Run-time error ’339′ Component ‘TABCTL32.OCX’ or one of its dependencies not correctly
registered: a file is missing or invalid
Solution:
Close DinoCapture, click on the link below and save it under the “Desktop” folder
http://www.bigc.com/download/ReSetRegFile.bat
Go to “Desktop”, double click the icon “ReSetRegFile.bat” then run the DinoCapture program
again.
Run-time error ’339′ —- ‘MSINET.OCX’ or “MSMAPI32.OCX” : a file is missing or
invalid
Solution:
Close DinoCapture.
Click on the link below and save the file in the folder “C:\ Program file\Dino\”
http://www.bigc.com/download/software/DinoCapture%20OCX20090311.zip
Unzip the file after download, then double click “DinoCapture OCX.exe” (the xxx.ocx file will
add into Windows folder automatically)
Run the DinoCapture program.
Run-time error ’339′ —- MISSING FILE “TSBYUV.DLL”
WHEN ATTEMPTING TO RUN DINOCAPTURE THE COMPUTER DISPLAYS ERROR:
MISSING FILE TSBYUV.DLL.
Download DirectX 9.0 SDK from Microsoft. Free download available at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b66e14b8-8505-4b17-bf80-
edb2df5abad4&displaylang=en
Install DirectX 9.0 SDK and restart DinoCapture.
If this does not work, download tsbyuv.dll here- “TSBYUV.DLL”
Download file and move to:
C:\Windows\System32
Restart DinoCapture
Runtime error 380 – invalid property value.
Cause:
Your version of Windows is currently configured to use the comma “,” character when
displaying numbers instead of the decimal “.” character. DinoCapture will only work when
decimals are used in numbers.
Solution:
Configure Windows to use the decimal “.” when displaying numbers.
Select Start / Control Panel / Date, Time, Language, and Regional Options. Change the format of
numbers, dates, and times. On the Regional Options configuration page, click on the Customize
button. Enter the decimal character “.” as the character to use for the Decimal Symbol. Click on
the OK button to save your settings.
Error Code -Run-time error 429 – ActiveX component can’t create object on Windows
2000 or XP
Windows 2000 —-
Cause:
It is possible that DirectX and/or Windows Script is out of date.
Solution:
Run Windows Update or download and install latest DirectX software and “Windows Script 5.6”
XP ——-
Solution 1:
Please perform any service pack updates or Windows Updates that are available.
Solution 2:
If possible, search online for a free and reputable Registry Cleaner such as;
CCleaner: (http://www.ccleaner.com)
or Eusing Free Registry Cleaner:
http://download.cnet.com/Eusing-Free-Registry-Cleaner/3000-2094_4-10521691.html
Perform a registry scan/clean in an attempt to fix any problems in your computers registry.
Solution 3:
If you have Microsoft Office installed, perform an uninstall and reinstall of the Microsoft Office
files.
Run-Time Error 429 occurrences seem to have a link with ActiveX and files in Microsoft Office.
Error Code – Runtime error 481 – Appears when taking a picture; it also sometimes freezes
the mouse.
Cause1:
Occurs when interrupting the program while capturing an image.
Solution 1:
Delete pictures from: My Documents > Dino Microscope picture folder. Or delete the last image
taken
Cause 2:
Known cause is when laptop is attached to docking station
Solution2:
Remove the laptop from its docking station
Error Code Run-time error 5001/50001 – DinoCapture will not open after changing
language settings
Go to Start > Control Panel > Regional and Language Options,
and change the language back to English (United States).
Error Code Run-time error 50003 – Unexpected error
Cause:
Confusion or outdated Windows Visual basic or OCX controls
Solution:
Try uninstalling DinoCapture and Dino-Lite drivers. Then close all open programs and reinstall
our software again.
Source: http://www.rebrandsoftware.com/showsupport.asp?article_id=46 Another solution is
running windows update and installing both Critical and Optional software updates which might
solve the issue.
After updating your PC,
try re-installing the DinoCapture software References:
Error – Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.
Problem
When attempting to run DinoCapture, a message box appears with the following text: “Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.”
Cause
This problem appears to be related to the Kaspersky antivirus software.
Solution
Pause or disable Kaspersky antivirus, or modify settings in Kaspersky to allow it to trust DinoCapture.