Run-time error '75' or '339' ---- FathZip.DDL in some of Vista OS Systems

1. For Vista OS DinoCapture program required to set “Run as Administrator”
If you have any such problems, it is related to your Vista authorization issue.
Solution A:
Right Click DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab > Check the box to Run this program as Administrator -> Select Apply and OK -> Run DinoCapture.

Solution B:
When you run DinoCapture program for the first time, please don't double click on the DinoCapture icon.
Instead, right click on the DinoCapture icon, then the optional manual will pop up and you should select
"Run as administrator" Then confirm OK, the program will start to run.
This is a one time process only, after that your computer will recognize that Run DinoCapture is authorized by the administrator. You will be able to double click DinoCapture for future use.
If required to set “Run as Administrator” each time you start DinoCapture, please use solution A.

2. When starting DinoCapture program, the live viewing window shows ----
"Please connect Dino Digital Microscope via USB", even though the microscope is currently plugged in.

Solution:
1.Unplug the Dino-Lite and plug it into another USB port and let the install wizard search for drivers and install the hardware drivers automatically.

2.If the install wizard does not detect the Dino-Lite microscope while it is plugged in. Go to the device manager and look for “imaging device”. Right click on “Dino-lite plus or pro”, then click update driver
(Device manager can be found by going to: Start > Control Panel > System> “Hardware” tab > “Device Manager” button).
If the Dino-Lite can’t be found under imaging device, it may be located under “Universal Serial Bus controllers”. Look for an “USB 2.0 camera” then right click and select “update driver”.

3.If the name Dino-Lite Plus or Pro does not show in the device manager. Look for a yellow marker in the device manager that indicates an unknown USB device. Right click on the device and select uninstall. Then unplug and plug in the Dino-lite, and install hardware drivers again.

3. Slow video capture even in fast systems using Windows XP or Vista -
Cause: Currently undetermined
Solution A:
Change the codec or compression settings by going to: Capture video > “Compress” button

Recommendation:
For VIDEO using AM4XX series to choose the compression-- Microsoft Video 1 or Microsoft MPEG4

Other options:
Downloaded AMCAP from http://amcap.en.softonic.com
Suggest use resolution 800x600 and 10 frames per second to take video.
or

Xvid
could be downloaded from www.xvid.org
http://www.xvidmovies.com/codec/

DivX
http://www.divx.com/

Please note that not every computer works best with the default codec that DinoCapture selects for video recording . If video recoding is choppy or you cannot view the live image while recording, try testing different video codec’s.

To change the codec or compression settings, go to:
Capture >Video > In the Capture Video Parameters, select the “Compress” button > Under “Compressor” there is a drop down menu > within that menu you can test different codec’s. You can also adjust “Compression Quality” with certain codec’s which can also affect results > Press “OK” when finished with adjustments. It is also recommended to enable the capture time limit setting and set the time to a shorter time such as 10 seconds for easier testing.

Other possible solutions
Solutions B:
Changing Virtual memory by: Control Panel > System > advanced > Performance “Settings” button > Advanced > Virtual Memory “Change” > highlight what drive DinoCapture is installed to > Select “System managed size” > OK

Solutions C:
Removing temporary files by going to: Start > All Programs > Accessories > System tools > Disk Cleanup.

4. Windows 64 bit OS Compatibility issues -
Solution:
A: Download current version of DinoCapture (V2.9.0.0 or later).

B: You can still use 64 bit software that you currently use in conjunction with the Dino-Lite drivers, such as webcam software or video recording software. If you do not have any related software, you can try third party free or open source software that is available online such as and not limited to:

AMCAP http://amcap.en.softonic.com
or
Dorgem http://dorgem.sourceforge.net/download.html

A note that since these are third party software, some features advertised might not be functional other than the basic use of the Dino-Lite Microscopes such as viewing and taking pictures.

5.a. When starting DinoCapture, the view window is a black or green screen
Black screen -------
Cause:
Possible USB Port or Hub is USB 1.1 not 2.0
Solution:
- Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
- Use Low resolution 640x480
- Upgrade to USB 2.0 controller
- If connect to Hub or external cable USB 1.1, upgrade to USB 2.0
*Check if it is USB 2.0 by: “start” > right click “My Computer” > select “properties” >
“hardware” tab > then “device manager” > expand “Universal serial Bus controllers” >
if the word “enhanced” is there, then it is using USB 2.0. *Check if it is USB 2.0 when
inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0
or
To test the video if no image appears on your screen please try following these testing
Steps:
-Check if your Dino microscope is connected properly.
-Check the DinoCapture software if there is an updated version. Check by going to Help
> About DinoCapture. Then go to the Downloads section from our website to see if there is an updated version. If so, in Help > select “DinoCapture Update”.
-Or Download and install updated software located in the Downloads section from our website.
-Try the device on another computer to see if it is a defective device.

You may contact support for more help e-mail: support@bigc.com
Toll Free: (888)668-2442 ext 110 9AM-6PM PST M-F
Live support: http://www.bigc.com/contact_us.php

Green screen -------
The computer possibly has video security software installed.
Suggestion:
Uninstall video security software or disable the utility.
(Reference: solved the green screen issue with the AM41X series camera by uninstalling a utility that ships with ASUS motherboards called VideoSecurityOnline – Provided by R. Chambers)

5.b. DinoCapture program on VISTA with black window-
Cause:
Possible conflict with other Video camera device
Solution:
When in DinoCapture, go to Settings -> Real Time Image Settings, check for option to select video source. Select DinoLite Microscope.

or Possible Video Driver not update ( for AM211, 310, 311 models)
Solution:
Download current driver, simply run windows update using internet explorer and it should detect an optional driver called “Hewlett Packard-Other Hardware - HP Basic Starter Camera”. Download, install, then restart your PC.

6. DinoCapture view window is capturing web-cam or another video device image -
Suggestion:
A: Download current version of DinoCapture (V2.9.0.0 or later).

B: If the web-cam is built in: While in DinoCapture go to “settings” > “Real-time image settings” >
select “Capture Source” tab > and select “Dino Lite Plus and Pro” for video source

7. Software support -
AM313/413 series Measurement features are only available on DinoXcope version,
please go to our Downloads section and download DinoXcope* you can also download by clicking this link: http://www.bigc.com/download/DinoXcope_MacOSX_1.1.dmg.zip
*DinoXcope only for users with MAC OSX 10.4 or later with AM3XX~AM4XX DinoLite Microscopes.

MACINTOSH OS support is not 100%, so please check compatibility chart.
Link
http://www.bigc.com/faq_QuickInstall_AM_MAC.php

When saving images with the VGA models, you are able to achieve 300 DPI after reformatting the resolution;
For 1024 x 768 resolution can provide 2.1” x 1.6” at 300 DPI
For 1280 x 1024 resolution can provide 3.4” x 2.5” at 300 DPI

Pixel resolution - Under 640 x 480 image, the resolution of a single pixel can be calculated to be
1757.3 microns/640 pixels = 2.745 microns (0.002745mm) per pixel

Save file format allows you the option to save in 1024x768 large picture size. The JPEG format is recommended as the most common format for this but if a 100% true color match is required then you need to save in BMP or TIFF file format.

If the Dino-lite Video function is not working properly then as a first step simply close the Dino-lite program and reopen it to refresh the virtual memory.

What to do when my computer or microscope freezes?
This is a fairly common occurrence with all general computer electronics. When the appliance freezes, Restart your computer. Also, simply unplug the power adapter for about 1 min, and then plug it back in.

8. How to remove DinoCapture program from Windows VISTA-
How to remove DinoCapture program from Windows VISTA
Unplug the Dino-Lite USB Cable then go to “Start” located on the desktop > control panel > uninstall a program >
Look for Dino Lite Plus and Pro > then select “uninstall”.
Then go back to “start” menu on desktop > go to “All Programs” > then look for “Dino Digital Microscope”
folder and expand the folder > select “Uninstall DinoCapture”
If you have taken video or picture before go to the “start” menu and then the “Documents” folder.
Back up the pictures or delete the “Digital Microscope” folder.

How to remove DinoCapture program from Windows XP
Unplug the Dino-Lite USB Cable then uninstall the Dino-Lite drivers through the control panel:
Start~> Control panel~>add or remove programs.
Then delete DinoCapture by going through the “Start” menu~> All Programs~>Choose “Dino Digital Microscope”
program~> Scroll to “Uninstall Driver”
Now back up the pictures and video that you want to keep into another folder and delete the folder
called “Digital Microscope” located in “My Documents” folder.

9. Squiggly lines or distortion at the bottom of the live view window. Everything else works fine.
Cause: Monitor refresh rate
Solution:
Adjust the Monitor refresh rate. For example from 80Hz to 60Hz

10. Unable to save pictures / get an error message after taking a picture -
Cause:
Possible corrupted picture in “My documents”.
Solution:
A: Delete the last picture taken with DinoCapture located in:
(My documents > Digital Microscope > Picture)

B: Move or delete the pictures from "Digital Microscope" folder located in My documents
(My documents > Digital Microscope > Picture)
then start DinoCapture again and save images again to see if it works.

C: Another possible solution is to directly install DinoCapture on C:/ drive (eg. C:/Dino)

11. The view window is larger than normal on DinoCapture (view window partially covers the “video” tab) -
Solution:
A: Download current version of DinoCapture (V2.9.0.0 or later).

If DinoCapture Version under V2.9.0.0 Solution:
B: Please check your Display property >Setting >Advance Display DPI 96 or 120?
Please use 96 DPI.

C: If reduced DPI to 96 but prefer larger font’s you can enlarge by manipulating display properties:
Display property > “Appearance” tab > Font size: Extra Large Fonts And to enlarge icons Display property > “Appearance” tab > “Effects” button > check “Use Large Icons”


12. Error Messages
Error-Code 5
Possible Dino pictures folder or a file in the folder has become corrupt.
Solution: Locate the folder where the pictures are being saved (usually My Documents > Digital Microscope)
and rename, delete, or move the folder to another location. When DinoCapture is reopened, it will automatically create a new Digital Microscope folder.

Error-Code 10
Cause A:
Possible USB current supply not stable.
Solution:
Try another USB port or computer.

Cause B:
Possible corrupted device drivers or compatibility issues with the Dino-Lite.

Solution:
-Please plug in the microscope, then right click "My computer” > select “Properties” > then choose the “hardware” tab > and click on “Device manager” button > please have a look if there is any “!” or “?”.
If so please double click it and select “update driver”

-Please plug in the microscope, then right click "My computer” > select “Properties” > then choose the “hardware” tab > and click on “Device manager” button > please have a look if there is any “!” or “?”.
If so right click it and select “uninstall”, then replug the DinoLite USB and install hardware driver again.

-Run windows update and install both critical and optional updates.

-Possible defective device. Please contact us for further diagnostics.

Error-Code 19
Solution:
If recently removed a webcam software after installing DinoCapture, try reinstalling the webcam software. The DinoCapture might have attached a file from the previous software and requires it to run.

Error-Code 39 - Windows cannot load the device driver for this hardware
After completing the installation from the CD, then plugging the device into a USB port to install the driver,
an error message shows up while installing.
“Code 39 Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.”
Cause:
Problem may be caused after installing DinoCapture then uninstalling another imaging device such as a web-cam. Solution:
Please re-install the other imaging devices software which the DinoLite software might have linked some files to. After that re-install DinoCapture

Error Code - Runtime error 53 - file not found
Cause:
Deleted or manipulated picture or Video on source folder (My Documents/ Pictures or Video)
Solution:
Remove or transfer pictures/video onto another folder.

Runtime error 75 - Path/File access error
Cause A:
My Documents folder is on a Network Drive.
“Path /File access error” Windows XP on Network Environment.
Often this is caused when a program is trying to access a network file it doesn't have proper access to either because of network privileges or something is blocking the program. This issue can also be caused when the file is being used by another program or is read-only. http://www.computerhope.com/issues/ch000380.htm
Solution:
Go to Start ~> Right Click on My Documents folder ~> Select Properties
~> Select Move ~> Change destination folder to local drive.
example:
C:\Documents and Settings\User\My Documents

Cause B:
Vista OS -
Program does not have rights or access to a file. For Vista OS required to set “Run as Administrator”
Solution:
Right Click DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab > check “Run this program as an administrator” > then press “OK”

Runtime error 75 or 339- Component 'COMDLG32.OCX' or one of it's dependencies not correctly registered:
a file is missing or invalid.

Solution:
A. Open your My Computer folder or similar, and go to the folder: C:\Program Files\Dino\ Find the DinoCapture.bat, double click to execute it. The DinoCapture software should launch correctly following a short process.

If that doesn't work then:
Uninstall the Driver of Dino-Lite Plus and Pro, and reinstall the DinoCapture Ver 3.0.0.0 You can find version 3.0.0.0 here: http://bigc.com/downloads.php
If both previous steps do not work then:
Please try to copy the file "COMDLG32.OCX" from other computer and paste to the location: C:\Windows\System32, then redo step A.

Runtime error 104 - I click to take a picture in Vista OS. Happens when taking a picture on Vista OS,
Cause:
Solution:
"Run as administrator" and having the USB in before it assumes your using the web cam.

Runtime error 339 - Cause (XP or Vista):
Component ‘FileZip.DLL’ or one of its dependencies not correctly registered: file is missing or invalid.
Solution:
As for the Windows XP computer, if the error is just FileZip.DLL then downloading and installing the latest software update version 2.9.0.0 or above higher from our website should fix the issue.

Cause (Vista):
Fathzip.dll. Vista authorization issue
Solution A:
Download current version of DinoCapture (or V2.9.0.0 after)

Solution B:
If your DinoCaptuer driver version prior to V2.9.0.0
When you run the DinoCapture program for the first time, please right click on the DinoCapture icon, and then the option menu will pop up. Select "Run as administrator". When the Vista “User Account Control” screen shows up, choose” Allow”. Your computer should recognize that DinoCapture is authorized by the administrator. Now you should be able to double click the DinoCapture icon on the desktop for normal use in the future.
or
If required to set “Run as Administrator” each time you start DinoCapture. Right Click DinoCapture icon that is on the Desktop > select “Properties” > click on “Compatibility” tab > check “Run this program as an administrator” > then press “OK”

Helpful:
Another tip for you: the TWAIN-driver worked fine even without this change, so I managed to use the microscope by opening Paint Shop Pro and choosing TWAIN, Aquire (Finn Espen)

Run-time error '339' Component 'TABCTL32.OCX'.............(Vista only)
Run-time error '339' Component 'TABCTL32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Solution:
Close DinoCapture, click on the link below and save it under the "Desktop" folder
http://www.bigc.com/download/ReSetRegFile.bat
Go to "Desktop", double click the icon "ReSetRegFile.bat" then run the DinoCapture program again.

Run-time error '339' ---- 'MSINET.OCX' or "MSMAPI32.OCX" : a file is missing or invalid
Solution:
Close DinoCapture.
Click on the link below and save the file in the folder "C:\ Program file\Dino\"
http://www.bigc.com/download/software/DinoCapture%20OCX20090311.zip
Unzip the file after download, then double click "DinoCapture OCX.exe" (the xxx.ocx file will add into Windows folder automatically)
Run the DinoCapture program.

Run-time error '339' ---- MISSING FILE "TSBYUV.DLL"
WHEN ATTEMPTING TO RUN DINOCAPTURE THE COMPUTER DISPLAYS ERROR: MISSING FILE TSBYUV.DLL.

Download DirectX 9.0 SDK from Microsoft. Free download available at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b66e14b8-8505-4b17-bf80-edb2df5abad4&displaylang=en
Install DirectX 9.0 SDK and restart DinoCapture.
If this does not work, download tsbyuv.dll here- "TSBYUV.DLL"
Download file and move to:
C:\Windows\System32
Restart DinoCapture

Runtime error 380 - invalid property value.
Cause:
Your version of Windows is currently configured to use the comma "," character when displaying numbers instead of the decimal "." character. DinoCapture will only work when decimals are used in numbers.
Solution:
Configure Windows to use the decimal "." when displaying numbers.
Select Start / Control Panel / Date, Time, Language, and Regional Options. Change the format of numbers, dates, and times. On the Regional Options configuration page, click on the Customize button. Enter the decimal character "." as the character to use for the Decimal Symbol. Click on the OK button to save your settings.

Error Code -Run-time error 429 - ActiveX component can’t create object on Windows 2000 or XP
Windows 2000 ----
Cause:
It is possible that DirectX and/or Windows Script is out of date.
Solution:
Run Windows Update or download and install latest DirectX software and “Windows Script 5.6”

XP -------
Solution 1:
Please perform any service pack updates or Windows Updates that are available.

Solution 2:
If possible, search online for a free and reputable Registry Cleaner such as;
CCleaner: (http://www.ccleaner.com)
or Eusing Free Registry Cleaner:
http://download.cnet.com/Eusing-Free-Registry-Cleaner/3000-2094_4-10521691.html
Perform a registry scan/clean in an attempt to fix any problems in your computers registry.

Solution 3:
If you have Microsoft Office installed, perform an uninstall and reinstall of the Microsoft Office files.
Run-Time Error 429 occurrences seem to have a link with ActiveX and files in Microsoft Office.

Error Code - Runtime error 481 - Appears when taking a picture; it also sometimes freezes the mouse.
Cause1:
Occurs when interrupting the program while capturing an image.
Solution 1:
Delete pictures from: My Documents > Dino Microscope picture folder. Or delete the last image taken

Cause 2:
Known cause is when laptop is attached to docking station
Solution2:
Remove the laptop from its docking station

Error Code Run-time error 5001/50001 - DinoCapture will not open after changing language settings
Go to Start > Control Panel > Regional and Language Options,
and change the language back to English (United States).

Error Code Run-time error 50003 - Unexpected error
Cause:
Confusion or outdated Windows Visual basic or OCX controls
Solution:
Try uninstalling DinoCapture and Dino-Lite drivers. Then close all open programs and reinstall our software again.
Source: http://www.rebrandsoftware.com/showsupport.asp?article_id=46 Another solution is running windows update and installing both Critical and Optional software updates which might solve the issue.
After updating your PC,
try re-installing the DinoCapture software References:
http://support.microsoft.com/kb/q194414/ http://www.developersdex.com/vb/message.asp?p=640&r=5752013&Page=1 http://www.rebrandsoftware.com/showsupport.asp?article_id=46

13. Do not disassemble the instruments -
If you have any problems with the instrument quality or operation, please contact the distributor or the dealer where you purchased the device. Do not attempt to disassemble the device as this may cause permanent damage and will void the warranty.

14. The live video window has a flat black image but no error messages while installing or using the DinoCapture software.
Cause:
Possible USB controller not USB 2.0
Solution:
- Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
- Upgrade to USB 2.0
- Purchase USB 2.0 certified HUB
*Check if it is USB 2.0 by: “start” > right click “My Computer” > select “properties” > “hardware” tab > then “device manager” > expand “Universal serial Bus controllers” > if the word “enhanced” is there, then it is using USB 2.0. *Check if it is USB 2.0 when inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0

If the AM211/310 where not uninstalled thoroughly please check if ‘C:\windows\vsnpstd3.exe'
has been activated after startup
If it is running, please try to remove it from the start-up list and run DinoCapture again.

15. DinoCapture has an image at 640x480 but black screen (or no images) at 1280x1024
Cause:
It is possible that the USB controller is not USB 2.0, or the HUB is USB 1.1/ not certified 2.0
Solution:
* Reduce the resolution to the lowest setting by going to: “setting” > “resolution”
* Upgrade to USB 2.0
* Purchase USB 2.0 certified HUB
*Check if it is USB 2.0 by: “Start” on desktop > right click “My Computer” > select “properties” > “hardware” tab > then “device manager” > expand “Universal serial Bus controllers” > if the word “enhanced” is there, then it is using USB 2.0.
*Check if it is USB 2.0 when inserting USB, a notification on the bottom right will say that the device can perform better with USB 2.0

16. How sensitive to infrared light are the Dino-Lite Digital Microscopes?
The Dino-Lite digital microscopes is sensitive up to 850nm

17. Photoshop starts when the microtouch button is pressed

In “Run” type in “regedit” when the new windows pop up find this file
“StillImage” located in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\StillImage
(*** Suggest Backup StillImage folder first ***)
and then delete the files inside or the whole folder.

When finished restart the computer.

18. Install DinoLite drivers each time after you reboot the computer in a network environment.
Solution:
Have the Network Administrator install then run and close the program for the first time or at least one time.

To Check if DinoCapture is already installed in your computer
go to: Run
(type) REGEDIT

Find the file located in-
Hkey_Local_machine
System
CurrentControlSet
Enum
USB
Vid_a168&Pid......

If the device is plugged in. It should show VID_A168******
if unplugged, it should still be there.

If the DinoLite is plugged in and it is still not working, then delete this file and reinstall it again.
It is possible that the file is corrupted.

19. Is the Dino-Lite WIA compliant?
The Dino-Lite is WIA compliant to Windows XP OS.
The WIA is no longer supported by VISTA